About Bear Claw Tech Solutions
A family-owned IT support business built on trust, service, patience, and helping people feel confident with their technology.
Our Story
Bear Claw Tech Solutions was built by a family with a heart for service and a practical understanding of how important reliable technology is for small businesses, home offices, and everyday users.
Our story began during military service. We served together for two years, met while serving, started dating, and eventually built a life together. After 10 years of marriage, that same foundation of teamwork, trust, discipline, and commitment continues to shape how we serve our clients today.
While our military background is part of our story, Bear Claw Tech Solutions is about more than military service. We are a family-owned technology support company focused on making tech help feel simple, respectful, and reliable.
Why “Bear Claw”?
The name Bear Claw Tech Solutions carries personal meaning for our family. It reflects strength, protection, resilience, and respect for the Indigenous heritage within our family.
To us, the Bear Claw represents more than a name. It represents the way we want clients to feel when they work with us: protected, supported, and confident that someone trustworthy is helping them through the problem.
Meet the Team
Bear Claw Tech Solutions is led by a husband-and-wife team focused on dependable service, clear communication, and trustworthy support.
Chief Executive Officer
Nelly Holmes
Our CEO helps guide the mission, values, and direction of Bear Claw Tech Solutions. Her leadership helps keep the business focused on service, trust, professionalism, and people-first support.
With project management experience and a military background supporting high-stress missions, she brings organization, calm decision-making, and mission-focused leadership to Bear Claw Tech Solutions.
IT Lead Technician
Vernon Holmes
Our IT Lead Technician handles hands-on troubleshooting, system repairs, malware cleanup, network issues, printer problems, monthly system checks, and client technical support.
His background includes CompTIA Security+, AWS Certified Cloud Practitioner, Information Technology bachelor’s degree, and several years supporting hundreds of Liberty Tax franchise offices through Liberty Tax Corporate Technical Support.
Built for Small Business Support
We understand that small businesses often need practical technology help without the confusion, pressure, or corporate runaround. Many of the problems small businesses face are urgent, frustrating, and disruptive to the workday.
Real Support Experience
Experience supporting hundreds of franchise offices helped shape our approach to troubleshooting, communication, and small-business IT service.
Security-Minded Help
With Security+ training and practical support experience, we approach issues with performance, safety, and prevention in mind.
Friendly Communication
We explain problems in plain language so clients understand what is happening without feeling overwhelmed or talked down to.
What We Believe
Clear Communication
Tech support should be easy to understand. We explain what we are doing and why it matters.
Respectful Service
We never want clients to feel embarrassed for needing help. Everyone deserves patient, respectful support.
Reliable Follow-Up
We believe good support does not end when the first problem is fixed. Follow-up and documentation matter.
Practical Solutions
We focus on real-world fixes that make sense for your business, home office, and budget.
Why Clients Can Trust Us
When Issues Need Escalation
We believe in being honest with clients. If a technical issue requires deeper escalation, specialized tools, vendor support, or a different type of service, we will explain the situation clearly and help recommend the next best step.
Our goal is not to guess, overpromise, or waste your time. Our goal is to help you understand the issue, choose the safest path forward, and keep your technology running as smoothly as possible.
Need trustworthy tech help?
Whether you need one-time support or ongoing monthly service, Bear Claw Tech Solutions is here to help keep your technology running smoothly.
Contact Us